Frequently Asked Questions


Orders

1. how do I make a purchase?

purchasing from manebi.eu is easy:

  • check our products and let you inspire by our travel mood
  • if you already know what you are looking for, use the menu in the navigation bar or the search bar to find your dream product right away
  • once you have found the right product, select your size and quantities and use the "add to cart" button underneath
  • review the items in your shopping bag by selecting the "shopping bag" icon at the top right of the page
  • click on "checkout" to proceed, add shipping and payment details to complete your order
  • if you already have a manebí account, you can log-in and checkout faster using saved shipping and payment details

2. how do I update my order?

if you need to make a change or cancel your order please contact our customer service. since we try to process our order as fast as possible to get to you in the shortest time, contact us short after your order is placed and we will do our best to help you out!

3. how do I use a promo code?

you can enter your promo code at checkout. enter the code exactly how it appears and apply. promo codes can't be cumulated with other promotions and will not apply to sale items unless otherwise specified

4. what forms of payments does manebí accept?

manebí accepts payments from all kind of credit cards (visa, mastercard, american express), from paypal, apple pay and amazon pay


Fitting & Care

1. how do shoes manebí fit?

before making a purchase, you can check our size chart in the dedicated section: https://manebi.eu/size-chart/. most manebí fit true to size and are available in eu sizes. due to the nature of our hand stitched shoes, sizing may vary by style. please check on each product page for specific sizing recommendations! your manebí will also slightly stretch with wear and naturally conform to the shape of your feet

2. how long does a pair of manebí last?

manebí espadrilles are perfect shoes for your travels but they won’t last forever. if your manebí incur any unfortunate damages due to manufacturing contact our customers and we'll be more than happy to help you with care tips or to help you in getting a new pair! for purchases made with other retailers, please reach out to the place of purchase

3. are manebí waterproof?

manebí don’t do well in the rain so we recommend you avoid stepping in wet areas. our sole presents, besides 100% natural jute, a thin natural rubber layer that protects jute from humidity and the contact with water. the jute bottom of our espadrilles should never get wet. you can keep your manebí in good shape longer by keeping them dry

4. how do I clean my manebí?

a damp cloth can remove dirt from the upper of your manebí. we also recommend mixing a little laundry detergent with water in a small cup and use an old toothbrush to gently brush your jute sole. for your manebí in suede we recommend to apply a modest amount of vinegar with a soft rag or towel. let it dry and then agitate with a suede brush. make sure to not get the soles wet! please email us for any other cleaning instructions


Shipping & Returns

1. when will my order ship out?

we do our best to process and ship your manebí as fast as we can, usually 2-3 working days processing time. during holidays, this can be slightly extended. if you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. you should receive a shipping confirmation email with tracking as soon as your order ships out

2. when will I receive my order?

all orders ship out of our warehouse in italy. we do our best to process and ship your order as fast as wind, usually 2-3 working days processing time. during holidays this can be slightly extended. if your order has been placed during the weekend or on a holiday, we'll start processing your order on the following working day. after the order is processed by our team (allow us 2-3 working days) shipping will take approximately the following:

  • italy - 1-3 working days
  • eu countries & new eu countries - 3-5 working days
  • us & canada - 5-7 working days
  • australia - 5-7 working days
  • russia & other countries - 5-7 working days

manebí cannot be responsible for unanticipated delays

3. how can I track my order?

refer back to your shipping confirmation email to track your package. if you did not receive a confirmation email with the tracking number, please contact our customer service so we can help you

4. how much do I have to pay for shipping?

worldwide shipping is free on all orders over 150€! if your order exceeds 150€, easily enter your order and pay only for what you want to buy, without paying anything for the delivery, we'll take care of everything. and remember, also returns are free and easy!

if you return some product/s and your total order amount goes below the 150€ treshold for free delivery, the shipping amount will be deducted from the refund

5. do you offer free shipping?

of course we do! we offer free worldwide shipping on all orders over 150€, as well as free and easy returns on all orders

if you return some product/s and your total order amount goes below the 150€ treshold for free delivery, the shipping amount will be deducted from the refund

6. do I have to pay for any additional duty charges?

orders from outside european union may suffer duty charges according to local custom regulation. all european union orders are free of duty charges and the only thing you have to pay is the standard shipping charge

7. what is the return policy?

returning an item couldn’t be easier. try your shoes in in the comfort of your home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. we will collect from your home, work or an alternative address. we will collect your items free of charge, on a day that’s convenient for you

shipping is complimentary on all exchanges in case of a defective or incorrect product, although customers outside the eu are responsible for taxes and duties. please make sure your items are returned new, unused, with the original labels and inside the original packaging. returns that do not meet our policy will not be accepted and will not be refunded. returns are accepted only on purchases made directly at manebi.com. please contact our customer care team by emailing support@manebigroup.com if you have any further questions

8. how do I return a product?

To arrange your free return, simply follow these steps:

  1. Fill in our return module by adding your order number and e-mail address and select the item/s you’d like to return
  2. Prepare the package with the product/s you’d like to return
  3. Attach the return transport label to the outside of the box and remove any original shipping label
  4. Book your free collection online at dhl.com or over the phone contacting DHL customer service. Alternatively, you can drop your package at your nearest DHL point
  5. To book your free collection you will need the 10-digit waybill number which you can find located under the barcode of your printed return label that appears as “WAYBILL XX XXXX XXXX”
  6.  

 

After we receive your return, we will check if the quality of the product/s meets our policy. If it does, we will refund you on the same payment method used for purchase. We will collect your items free of charge, on a day that’s convenient for you

if you return some product/s and your total order amount goes below the 150€ treshold for free delivery, the shipping amount will be deducted from the refund

 

if you don’t want us to take care of the return, you can still ship autonomously your package at your charge (shipping expenses for the return won’t be refunded), with the product/s you want to return in its original packaging together with the return form to:

manebí société 23.3 srl c/o gruppo sinergia
viale dell'artigianato 32, 37064
povegliano veronese (vr), italy

for orders from outside european union, please write on the package "this is a ritorno in franchigia", specifying the invoice issued by the customs duties you paid to receive the package in case you had to pay duty charges

9. do you offer free returns?

of course we do! we offer free and easy returns as well as free worldwide shipping on all orders

if you return some product/s and your total order amount goes below the 150€ treshold for free delivery, the shipping amount will be deducted from the refund

10. when will I receive the refund?

manebì will check the quality of the returned product and will issue the refund only if it meets the return policy conditions. returns are accepted only on purchases made directly at manebi.com. you’ll receive the refund on the same payment method used for the original purchase

if your order has been sent to a destination within the eu, all sales taxes will be refunded. outside the eu, customs duties and sales taxes are non-refundable. however, you may be able to recover these by contacting your local customs bureau directly

please note that refund times can vary depending on different payment providers

the refund will be free of charge and will always include the product/s amount of the item/s you are returning. if you return some product/s and your total order amount goes below the 150€ treshold for free delivery, the shipping amount will be deducted from the refund


International Orders

1. does manebí ship internationally?

of course we do! we offer free shipping all over the world as well as free and easy returns. note that orders from outside european union may suffer additional duty charges according to local custom regulation, while all european union orders are free of additional duty charges


how we make them

1. where are manebí shoes manufactured?

manebí espadrilles have a spanish soul as they are made by expert craftsmen in la rioja and an italian touch as they are designed in milan. manebí espadrilles are handmade using century old techniques, which make each pair different and unique

 

2. what do i do if my product arrived damaged or defected?

we are so sorry to hear that your product did not arrive in perfect shape! for purchases made on manebi.com, please email us a description of the issue along with pictures and we will be more than happy to assist you. if you purchased from a different website or retailer, please contact your place of purchase